Last Updated: 12.12.2025
1. Information We Collect
- Personal Data: Name, email, phone, business address, company details
- Transaction Data: Product specifications, order quantities, pricing, shipping information
- Communication Data: Emails, messages, and call recordings for service quality
- Technical Data: IP address, browser type, pages visited (via Google Analytics)
2. How We Use Your Information
- To match you with appropriate Chinese suppliers
- To negotiate pricing and terms with manufacturers
- To coordinate sample production and shipments
- To provide customer support and service updates
- To improve our sourcing platform and services
- To comply with legal obligations related to international trade
3. Data Sharing with Third Parties
- Chinese Suppliers: Necessary product specifications and contact information for quotation and production
- Logistics Partners: Shipping details for freight coordination
- Payment Processors: Transaction information for payment processing
- Legal Authorities: When required by law or to protect our rights
4. International Data Transfers
Your data will be transferred to and processed in China where our supplier network operates. We ensure appropriate safeguards through data processing agreements with Chinese partners.
5. Data Retention
- Active client data: Retained for 7 years for business and tax purposes
- Inactive client data: Archived after 2 years of inactivity
- Supplier contracts: Retained for 10 years as required by Chinese commercial law
6. Your Rights
- Access your personal data
- Correct inaccurate information
- Request deletion of non-essential data
- Object to certain processing
- Export your data in portable format
7. Cookies & Tracking
We use essential cookies for site functionality and analytical cookies to improve user experience. You can control cookie settings through your browser.
8. Security Measures
- Encrypted data transmission (SSL/TLS)
- Secure server infrastructure
- Limited employee access to client data
- Regular security assessments
9. Contact Information
Conatct@veoracommerce.com
