Last Updated: 12.12.2025
1. Acceptance of Terms
By accessing and using Veoracommerce’s sourcing services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.
2. Our Sourcing Services
Veoracommerce operates as a sourcing agent connecting international buyers with verified manufacturers and suppliers primarily located in China. Our services include:
- Supplier identification and verification
- Price negotiation and quotation management
- Factory audits and due diligence
- Sample procurement and evaluation
- Production monitoring and quality control
- Shipping and logistics coordination
- Customs documentation assistance
3. Client Responsibilities
As a client using our services, you agree to:
- Provide accurate and complete product specifications
- Respond to supplier inquiries within reasonable timeframes
- Make timely payments according to agreed schedules
- Understand that final product quality responsibility lies with the manufacturer
- Acknowledge that prices may fluctuate based on material costs and exchange rates
- Comply with import regulations of your destination country
4. Payment Terms
- Sourcing Fees: We charge a service fee based on order value or a fixed project fee
- Supplier Payments: Direct payments to suppliers follow their terms (typically 30% deposit, 70% before shipment)
- Currency: All transactions are in USD unless otherwise specified
- Additional Costs: Shipping, customs duties, taxes, and insurance are client responsibilities
5. Intellectual Property
- Clients retain intellectual property rights to their product designs
- We require suppliers to sign NDA agreements when handling proprietary designs
- Reverse engineering or copying of existing products is strictly prohibited
- Clients are responsible for ensuring their designs do not infringe on existing patents
6. Quality Assurance & Liabilities
- We conduct factory audits and quality checks but cannot guarantee 100% defect-free production
- Sample approval is required before mass production
- Inspection reports are provided but final acceptance is client’s responsibility
- Veoracommerce’s maximum liability is limited to the total service fees paid
- We are not liable for:
- Supplier bankruptcy or non-performance
- Shipping delays or damages
- Customs seizures or import issues
- Market fluctuations affecting product viability
7. Shipping & Logistics
- Shipping times are estimates only (China to destination)
- Incoterms (typically FOB Shanghai/Shenzhen) define responsibility transfer points
- Clients must arrange cargo insurance for high-value shipments
- Customs clearance is client’s responsibility in destination country
8. Dispute Resolution
- Disputes first attempt resolution through direct negotiation
- Unresolved disputes proceed to mediation in Hong Kong
- Legal jurisdiction: Hong Kong SAR courts
- Chinese law applies to supplier contracts
9. Termination
Either party may terminate services with 30 days written notice. Outstanding fees and supplier payments remain due upon termination.
10. Force Majeure
We are not liable for delays or failures due to circumstances beyond reasonable control including: pandemics, trade wars, port closures, natural disasters, or government actions affecting China trade.
11. Amendments
We reserve the right to modify these terms. Continued use of services after changes constitutes acceptance.
